Privacy Policy

At LLM Cloud, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information when you use our platform and services.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and payment information when you create an account. We also collect usage data such as API call logs, token consumption, and performance metrics to provide and improve our Services.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our Services; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments and questions; and monitor and analyze trends, usage, and activities.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information. Your data is stored on secure servers with encryption at rest and in transit. We do not store the content of your API prompts or completions — these are processed in real-time and forwarded to the underlying model providers.

4. Data Sharing

We do not sell your personal information. We may share your information with third-party service providers who assist us in operating our platform, payment processors for transaction handling, and law enforcement when required by applicable law.

5. Cookies and Tracking

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how our Services are used. You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to access, update, or delete your personal information at any time through your account settings. You may also request a copy of your data or ask us to restrict processing. For data deletion requests, please contact our support team.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our Services. Usage logs and analytics data are retained for up to 12 months. When you delete your account, we will delete your personal information within 30 days, except where retention is required by law.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at support@llmcloud.studio or through our Telegram support channel.